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Oracle database support
Remote Oracle DBA services, led by a DBA with 20+ years in production
Monitoring, patching, backups, high availability, performance and upgrades for your Oracle databases. A senior Oracle DBA owns your account, and an India-based team covers the hours your own staff can't.
Quick answer
What are remote Oracle DBA services?
Remote Oracle DBA services are Oracle database administration delivered by an outside team over secure remote access. They cover monitoring, patching, RMAN backups and restore tests, Data Guard and RAC, performance tuning, security reviews and upgrades, under business-hours, extended or 24/7 coverage. They complement, and do not replace, Oracle Support or a third-party support contract.
Led by NTech's founder, a senior Oracle DBA with 20+ years supporting Oracle databases in production. Every NTech Oracle engagement has a senior Oracle DBA accountable for it.
What's covered
Day-to-day Oracle database administration
Monitoring and alerting
Availability, space, sessions, locks, alert log errors and replication lag, watched around the clock or during agreed hours.
Patching
Quarterly Release Updates and security patches, tested first, applied in your change windows with a rollback plan.
Backup and recovery
RMAN backup strategy, regular restore tests and documented recovery point and recovery time targets.
High availability
Data Guard standby databases, switchover and failover drills, RAC and ASM administration.
Performance
Slow-query analysis, execution plans, statistics, indexing and memory sizing. Performance tuning
Security
User and privilege reviews, auditing, encryption and secure configuration checks.
Upgrades
Moves to 19c or 26ai, planned and rehearsed. Upgrade service
Migrations
To the cloud, to PostgreSQL, or analytics workloads to Snowflake. Oracle to PostgreSQL
Oracle E-Business Suite
Apps DBA work for EBS: patching, cloning, concurrent manager and performance issues.
Incidents
What happens when something breaks
Coverage
Choose your coverage
| Business hours | Extended hours + on-call | 24/7 | |
|---|---|---|---|
| Monitoring | Your business day | Your day plus India shift | Around the clock |
| After-hours incidents | Next business day | On-call DBA paged | DBA on shift |
| Patching windows | Business hours | Evenings or weekends | Any agreed window |
| Best for | Development and internal systems | Most production systems | Customer-facing and regulated systems |
Response times are agreed in writing for each coverage level before work starts.
Leaving Oracle Premier Support? Read third-party support vs remote DBA services.
Time zones
How India coverage extends your day
Getting started
Onboarding
Health check
We review configuration, backups, patch level, space, security and performance, and give you a ranked list of risks.
Access and runbooks
Least-privilege access through your VPN and identity provider, and runbooks for your known issues.
Monitoring live
Alerts routed to our on-call rotation, with escalation contacts agreed on both sides.
Steady state
Monthly report on incidents, changes, capacity and recommended fixes.
Platforms
Oracle versions and platforms
Tell us your estate and we'll confirm coverage on the first call.
- Oracle 11g / 12c (legacy)
- Oracle 19c
- Oracle 26ai
- RAC
- Data Guard
- ASM
- RMAN
- GoldenGate
- Exadata
- E-Business Suite
- Enterprise Manager
- Linux, AIX, Solaris
- Oracle Cloud (OCI)
- Amazon RDS for Oracle
- Oracle on Azure
FAQ
Questions buyers ask us
What are remote Oracle DBA services?
Remote Oracle DBA services are database administration delivered by an outside team over secure remote access: monitoring, patching, backups, high availability, performance tuning and upgrades, under an agreed coverage level.
Do you provide 24/7 Oracle support?
Yes, as one of three coverage levels. Business-hours and extended-hours with on-call coverage are also available for systems that don't need round-the-clock monitoring.
Does remote DBA support replace Oracle Support?
No. Oracle Support (or a third-party support provider) supplies patches and vendor bug fixes. A remote DBA team does the day-to-day administration on your databases. Most companies need both.
How do you access our databases securely?
Through your VPN or bastion hosts with named accounts, multi-factor authentication and least-privilege roles. Access is logged and removed the same day someone leaves the engagement.
Can you support Oracle E-Business Suite?
Yes. Apps DBA work for EBS, including patching, cloning and performance troubleshooting, is part of the service.
How much do remote Oracle DBA services cost?
Pricing depends on the number of databases, environments, coverage level and complexity such as RAC or Data Guard. We quote a fixed monthly fee after the health check.
Next step
Tell us what you need to build or who you need to hire.
A 30-minute call with a senior architect. You leave with a scoped plan or a role profile, whether or not you work with us.